Customer Solution Case Study

Strengthening Communication/Collaboration for Clients & Employees

Frontpages™ Case Studies of Current Customer Solutions Founded in 2002, Gupton Marrs International (GMI) is a management consulting firm that works with leading organizations worldwide to design and implement practical, high-impact solutions for performance and risk-management. The company’s core competencies can be thought of as "GMI": Governance, Measurement, and Innovative Implementation.
SOX Compliance View Case Study as PDF (423kb)

Business Situation

In 2004, Gupton Marrs International (GMI) was working with one of the largest marketing/advertising organizations in the world. This organization had grown through acquisition to encompass over 1,200 agencies in 130 countries. GMI’s task was to help this company define, implement, and roll-out a comprehensive Sarbanes-Oxley (SOX) compliance program in under six months that would support worldwide testing of financial reporting internal controls at over 800 locations.

Solution

GMI quickly decided that Windows SharePoint Services (WSS) v3 would be used as the collaborative document repository for the SOX testing documents. Using SharePoint as the core platform, GMI added customized capabilities such as robust check-in/check-out, workflow, signoff and management reporting. Approximately 20,000 testing documents were created by a population of 1,000 users. Frontpages provided the dedicated WSS environment with 24x7 availability during the crucial three month SOX testing window.

Benefits

"WSS is a great tool, but it has some weaknesses out of the box," said Mordechai Beizer, Managing Director at GMI. "Frontpages' dedicated WSS environment, allowed us to customize the application through the use of our own technologies. Frontpages' experience managing SharePoint systems was a big plus."

As with any custom product, there are always a few wrinkles to iron out. "Out of the gate, we experienced some potential show stoppers, but Frontpages was very helpful in solving the problems. I could reach a live support person at any time, which was key in making sure little problems didn’t become big problems," said Beizer.

In-House Knowledge Management and IT Infrastructure

Business Situation

Due to the number of projects with staff at the client location or on-the-road, GMI needed a way for consultants to share project information anytime, anywhere. The company also needed a way to capture, organize and manage its intellectual capital, as well as to deploy critical applications, such as time tracking and source code control.

Solution

GMI set up another dedicated server at FWHN to run its own company intranet. The dedicated server provides a collaborative infrastructure using out-of-the-box Windows SharePoint Services 3.0. To best leverage the collaborative features of WSS, GMI upgraded all employees to Microsoft Office 2007. The server contains GMI’s SharePoint site, as well as team work sites created for specific client engagements. In addition, the dedicate server runs Wiki software, a time tracking application, and the company source code control system.

Benefits

Through dedicated WSS team work sites, GMI employees can access a shared repository for team documents from any location. Customer projects are easily organized through SharePoint sub sites. All relevant client information can now be found in one easy-to-access location, increasing business efficiency. "We absolutely depend on our FWHN server for our business," said Beizer. "As a measure of our confidence in them, we have no hesitation in recommending FWHN to our clients as an outsourced alternative."
Protecting Client Confidentiality

Business Situation

Due to the confidential nature of GMI’s work, the company wanted to ensure that it could comply with any client requirements for secure encrypted email communication. In discussing this need with their existing hosted email provider, GMI learned that, while the provider did support secure client to server connections, it could not support secure mail-server to mail-server communication. To best ensure client confidentiality, GMI wanted to find a hosted e-mail environment that could support complete end-to-end email encryption.

Solution

GMI contacted Frontpages to discuss its dedicated Exchange Server hosting offer. In discussions with Frontpages' Exchange specialists, GMI learned that Frontpages could configure a dedicated Exchange Server 2007 to support secure mail-server to mail-server communications. GMI immediately began working with Frontpages to migrate from its current e-mail provider to a dedicated Exchange Server at Frontpages.

Benefits

With a product such as Exchange 2007, there is a learning curve in order to fully understand its capabilities. "When we needed an Exchange server configured with an advanced Exchange capability, Frontpages was very helpful in getting it done," said Beizer. Configuring this feature required Frontpages' support team do research through Microsoft in order to set up the server to GMI’s guidelines. "The bottom line is that they didn’t hesitate even though it was a new feature for them. They just went to work and got it done,” noted Beizer.

Gupton Marrs

www.guptonmarrs.com

Overview

GMI was facing three separate business situations. First, they had to create a comprehensive SOX compliance program in under six months. Second, GMI needed an internal IT infrastructure to manage project information and deploy critical applications. Finally, to ensure customer confidentiality, GMI required a host that could provide complete end-to-end email encryption.

Solution

GMI worked with Frontpages to implement customized dedicated Windows SharePoint Services solutions both internally and for the client, as well as a dedicated Exchange Server to provide secure email encryption.

Benefits

  • Frontpages solutions are fully customizable.
  • Frontpages support was knowledgeable and accessible.
  • GMI employees save time by accessing dedicated WSS sites from anywhere.
  • Through Frontpages’ advanced Exchange solution, GMI can provide customers with the secure email communication.

Technologies Used

  • Windows SharePoint Services (WSS) version 3
  • Windows Server 2003.
  • SQL Server 2008
  • Exchange Server 2007