Current Opportunities

Help Desk Engineer - (1st & 2nd Shifts Available)(12 hour rotating shifts, 3 days on/3 off)
Call Center Agents and Call Center Manager

Qualifying candidates send resumes to jobs@fpweb.net.


Help Desk Engineer - 1st and 2nd Shifts Available

Job Overview

Are you looking to utilize your computer skills, cognitive abilities and enthusiasm in a growing industry? Frontpages Web Hosting (fpweb.net), a rapidly growing managed hosting provider, seeks a full-time, experienced Level 1 Help Desk Engineer. People with fresh and functional solutions are needed to support web hosting customers. This position has room for plenty of advancement. If you are sharp and want to actively contribute to a company’s future, this is the job for you. If you can think “outside the box,” this is the job for you. If you enjoy a fast paced environment and can grasp technologies quickly, this is the job for you. 


Job Description

Duties & Responsibilities:

  • Provide 1st level Technical Service support for web hosting customers.
    • Answering phones and e-mail in a timely manner.
    • Documenting the call and ensuring accurate information is captured.
  • Manage and take ownership of the resolution process for all customer related issues.
    • Follow the correct troubleshooting procedures to ensure proper and timely resolution.
    • Make timely calls/emails to the customer to ensure they are informed of the status and the expected resolution of the issue. Document accordingly.
  • Identify and escalate obstacles influencing timely resolution to customer requests.
  • Maintain expected service levels.
  • Maintain and build on proficiency with tools needed to perform your daily functions.
  • Develop expertise in the tools and FWHN products/services that will lead to shorter resolution times.
  • Adhere to proper escalation policies keeping severity levels accurate and management awareness.
  • Perform other assignments requested by the manager.
  • On call weekend support twice per month.

Competencies:

  • FAST
    • Delivers high quality and timely work
    • Demonstrates urgency, drive, energy and enthusiasm
    • Adapts to changing objectives and priorities
    • Develops or supports ideas that move the business forward
    • Demonstrates a willingness to try new approaches and procedures
    • Raises potential implementation issues, offering solutions where possible
    • Highlights areas of duplication and inefficiency
    • Identifies activities that waste time and effort
    • Highlights where policies and practices are unnecessary
  • ACCOUNTABLE
    • Plans and prioritizes workload and demands
    • Sets and meets ambitious goals and standards for self
    • Uses self awareness to improve own performance and contribution
    • Acts as a role model to inspire higher standards, efforts and results in others
    • Upholds company policies, procedures, requirements and regulations
    • Identifies risks and recommends ways of managing risk
    • Makes timely decisions and takes responsibility for them
    • Analyses and demonstrates understanding of the short / long term implications of actions
    • Formally or informally assesses effectiveness of own work and area
  • SERVICE DRIVEN
    • Focuses on customers' needs
    • Pushes for resolution of issues that cause customer problems and dissatisfaction
    • Takes personal ownership to deliver customer satisfaction
    • Identifies and implements practical ways to overcome obstacles
    • Consistently delivers on commitments
    • Identifies key groups and individuals with whom to interface
    • Discusses changing needs with key groups
    • Keeps others informed of changes that impact them
    • Adapts approach and actions to requirements of different groups
    • Actively supports continuous process improvement
    • Recommends process improvements to increase customer satisfaction
    • Proposes solutions to specific issues and problems
  • TEAM
    • Actively shares knowledge and information
    • Effectively contributes in team meetings and group discussions
    • Listens actively to others
    • Communicates regularly, clearly and precisely both verbally and in writing
    • Acts with integrity, openness and fairness
    • Collaborates with others
    • Works effectively within a variety of teams and structures
    • Respects and works effectively with diverse people, perspectives and ideas
    • Supports and acknowledges high performance in others
    • Takes opportunities to give constructive feedback
    • Identifies opportunities to use own knowledge and expertise to develop others
    • Open to innovation from others
    • Presents a positive outlook encouraging others to accept change
  • * This is a representative list of the duties required of this job. It is not intended to be all-inclusive.

Job Specifications

Required Skills & Education

  • BS in Computer Science preferred or relevant work experience.
  • Minimum 2 years related experience with PC and network functions.
  • Technical expertise in DNS, TCP/IP, LAN/WAN technology, Ethernet protocols.
  • Technical expertise in Windows XP workstations and Windows 2003 servers.
  • Network +, MCP certifications desired.
  • Understanding of network technologies.
  • Must have the ability to work under pressure.
  • Outstanding organizational skills required.
  • Troubleshooting skills and experience required.

Candidates meeting requirements send resumes to: jobs@fpweb.net

NO PHONE CALLS. LOCAL CANDIDATES ONLY.


Call Center Agents and Call Center Manager

Job Overview

Status: Full time
Shift: 1st
Benefits: Full
Education: High school or equivalent
Category: Customer service/customer care

Job Description

This full-time call center position requires outstanding people skills, high energy and a positive attitude. Answering phone/email inquiries, taking and following up on service requests from customers, basic computer skills, and being warm, helpful, pleasant and responsive to coworkers and customers are critical aspects of the job. This is an important position as you are often the first point of contact with our customers. A positive, friendly and helpful attitude is a must. Please enjoy working with and helping people. 

Requirements

  • Great with people - warm, friendly and helpful in person and on the phone
  • Strong communication skills (written and verbal) and attention to detail
  • Excellent reconciling and problem solving skills
  • Basic computer skills (MS Office/ Outlook) and strong typing ability
  • Excellent organizational skills
  • 2-3 years of customer service experience
  • High-energy multi-tasker who likes to be busy
  • Enjoy and take pride in providing excellent service
  • Available some evenings

Why You'd Want This Job:

  • Steady, stable work with a growing, locally owned company
  • Great benefits including excellent health care, 401k and paid vacation
  • We hire only “the best” and offer higher pay and a progressive work environment
  • Clear opportunities for advancement with a well-respected Fenton company (Fenton Chamber of Commerce 2007 Company of the Year)
  • A great group of people working as a real team

Candidates meeting requirements send resumes to: jobs@fpweb.net


Sales Engineer

Job Overview

Status: Full time
Shift: 1st
Benefits: Full
Education: Bachelor degree or equivalent
Category: Sales Executive/Account Executive

Job Description

This full-time sales engineer position requires outstanding sales skills, high energy, positive attitude and a network engineer or equivalent technical background. Answering prospective and existing customer phone/email inquiries, generating sales quotes, taking and following up on sales requests from customers, basic computer skills, and being positive and responsive to coworkers and customers are critical aspects of the job. This is an important position as you are the life blood of a rapidly growing company. A positive, friendly and energetic attitude is a must. Please enjoy working with and helping people via phone, email and in person.

Requirements

  • Great with people - warm, friendly and helpful in person and on the phone
  • Strong communication skills (written and verbal) and attention to detail
  • Excellent sales and problem solving skills
  • 2-3 years of network engineer or equivalent technical  experience
  • 1-2 years of sales experience
  • High-energy multi-tasker who likes to be busy
  • Enjoy and take pride in providing excellent service
  • Available some evenings

Why You'd Want This Job:

  • Steady, stable work with a growing, locally owned company
  • Great benefits including excellent health care, 401k and paid vacation
  • We hire only “the best” and offer higher pay and a progressive work environment
  • Clear opportunities for advancement with a well-respected Fenton company (Fenton Chamber of Commerce 2007 Company of the Year)
  • A great group of people working as a real team

Candidates meeting requirements send resumes to: jobs@fpweb.net



Questions or Comments? Call toll free 1-866-780-4678 | sales@fwhn.com