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Mail Conversion Support

Welcome to the SmarterMail Conversion Support site.  The purpose of this site is to provide you with answers to your questions regarding our email system changes.  This change will take place at 1:00AM Central Time on February 24th, 2005.

The email system transition will provide the following benefits:

• More reliable email system with increased uptime
• Larger email boxes (coming soon)
• Better spam filtering
• More reliable anti-virus scanning
• Easier, more advanced web mail system

What will change?

• SmarterMail features a cleaner, faster, more professional looking interface with online spell checking.  Please see the SmarterMail Documentation for details.
• If you use the Web Mail client, you will need to use your full email address as your new login ID.  For example, 'user@mydomain.com' as opposed to 'user'.  Please see the Transition FAQ for more information.
• If you use an email client (Outlook, Outlook Express, Eudora) you will need to use your full email address as your new login ID.  For example, 'user@mydomain.com' as opposed to 'user'.  Please see the Transition FAQ for more information.

• Email domains at Frontpages Web Hosting Network will no longer use unique IP addresses. This should not be a significant issue for the vast majority of our clients.  If you are hosting your DNS server outside of the Frontpages Web Hosting Network, you will need to make a change to your mail 'A Record'.  Please see the Transition FAQ for more information.

What will stay the same?

• Your email domain name will not change.  For example, 'mail.yourdomain.com' will continue to be your email domain for email client software and web mail access.
• All the email accounts you have created in your email domain will continue to function.
• The passwords for all your email accounts will remain unchanged after the transfer.
• Your stored emails will be saved.  Any emails stored on the server will transfer from your old iMail inbox to your new SmarterMail inbox.

Am I ready for the transition?

• As long as your email client is using your email domain name (for example 'mail.yourdomain.com') for incoming and outgoing communications, no changes will need to be made.  If you happen to be using an IP address for incoming and outgoing communications in your email client (for example '123.123.123.123') you will need to change these settings to use your email domain name.  Please see the email client setup instructions for more information.
• If you are hosting your DNS server outside of the Frontpages Web Hosting Network, you will need to make a change to your mail 'A Record'.  Please see the Transition FAQ for more information.  Please note: this will not be necessary for the vast majority of our clients.  Please see the Transition FAQ if you are not sure whether or not you host your DNS with Frontpages Web Hosting.

Where do I go for help?

• Please begin by looking through our Transition FAQ document.  We will list answers to our most commonly asked questions there.
• If you cannot find the help you need, please submit a trouble ticket via our Help Desk system.
• If you have an urgent issue you may contact our toll-free support line at 866.780.4678.