SmarterMail Troubleshooting

Unable to login to Outlook or the web interface
  • Remember that you have to use your full email address as your login ID.  For example 'myname@mydomain.com' not 'myname'.
  • Your new SmarterMail password should be the same password that was used with your iMail account
  • Be sure that you are using your email domain name in your browser to connect to web mail - NOT an IP address.  For example 'http://mail.yourdomain.com' not 'http://123.123.123.123'.

 

Message could not be sent

If you are receiving a message stating that the recipient was rejected by the server OR a 550 not local host, not a gateway error message, please change a setting in your email client (i.e. Outlook or Eudora) for outgoing mail (My server requires authentication). Apply the changes.

If you have checked authentication (as noted below) and it still won't send use your Internet connection provider's SMTP server. Enter the SMTP address in the Outgoing Mail (SMTP) field. For example, mail.earthlink.net.

READ THESE INSTRUCTIONS CAREFULLY!
You may want someone who is knowledgeable in computers, if you are not, to make these changes.

If you use Microsoft Outlook 2000, do the following:

  1. Open your Outlook 2000 program.
  2. From the menu select "Tools" then "Services."
  3. From the "Services" dialog box select the email account you wish to configure by clicking on it with your mouse (or other pointing device).
  4. Now with the email account highlighted, click on the "Properties" button.
  5. Another dialog box will popup with four tabs marked: "General", "Servers", "Connection" and "Advanced."
  6. Click on the "Servers" tab and be careful -- DO NOT change anything here except what is outlined in #7 below.
  7. Near the bottom of this dialog box it will say "Outgoing Mail Server" and below that you want to click in the white box just to the left of "My server requires authentication" so that a black check mark appears in the white box.
  8. If you have made any changes that you DO NOT want to keep, click on the "Cancel" button and start these steps over.
  9. To accept the changes made in #7 above, you must click on the button at the bottom of this dialog box that says "Apply."
  10. You should now be able to send out your email.

If you use Qualcomm Eudora 5.0, do the following:

  1. Open your Eudora 5.0 program.
  2. From the menu select "Tools" and then "Options."
  3. An "Options" dialog box will popup. On the left side of this dialog box is a scrollable area named "Category."
  4. Under "Category" you want to select "Getting Started" by clicking on it once so it is selected and highlighted.
  5. DO NOT change anything here except what is outlined in #6 below.
  6. On the right side of the dialog box at the bottom, you want to click in the white box just to the left of "Allow authentication" so that a black check mark appears in the white box.
  7. If you have made any changes that you DO NOT want to keep, click on the "Cancel" button and start these steps over.
  8. To accept the changes made in #6 above, you must click on the button at the bottom of this dialog box that says "OK."
  9. You should now be able to send out your email.